From the App, go to the My Passport Wireless Settings. If you confirm that it’s not enabled, I would check if your computer is detecting the drive and just not assigning it a drive letter. But, I can connect to the drive WIFI, connec by USB cable, update the drive WIFI. Install drivers from WD website -> drivers installation successful -> HDD not detected. Could you please direct message me with the specific model of your mobo (ala X370 XPOWER GAMING TITANIUM)? I checked the disk management, when I plugged it in the usb port, it just does not appear. 3TB Passport Wireless Pro is not showing in computer/network. If you don’t, to me that would suggest a connection issue. Have you try using the drive with a different USB cable or a different computer? Understand the problem, and then fix it. Hello, when I connect my passport, I see that Windows Explorer recognizes it but the WD app does not. Western Digital’s premise is that you can leave your laptop at home and work entirely from a mobile device. Once the update is complete, the My Passport Wireless Pro will automatically reboot and the LED will return to the normal ON state.