Customer support is available from our home office in Los Angeles, CA. Usa technical support- Diamond Multimedia has over 30-years, experience in graphics computer technology and offers support via toll free 800 telephone number and on-line.Share on social media – the VC500MAC saves your home vhs videos and movies in MP4 quick time movie format and allows you to share with all your friends and family on Facebook, YouTube, Twitter, snapshot and many other social media networking services to.No need to use expensive vhs TO digital transfer services, with the VC500MAC you can do it all. Use imovie TO edit, add titles, music and transitions. Compatible with imovie - capture and save your un replaceable precious moments for generations to come.Preserve and protect your treasured home video memories by transferring them to DVD (DVD burning program not included) and or digital format -AVI, quick time movie (MP4).Usb self powered video capture device – for 3 step easy installation, just plug it into your Mac PC or MacBook, connect the video Cables to your source, install the empia capture program, easy as 1-2-3!.Capture video from almost any video source supporting composite RCA or S-Video outputs With one touch convert your vhs tapes Hi8, and V8 cameras - to digital format and burn to DVD.